Thank you for your Votum Jewellery order. We take pride in our work and hope you enjoy your Votum piece. Please read below for our terms and conditions of sale:

1. Votum Jewellery will only accept online customer payments of PayPal, VISA, American Express,or Mastercard. If you are a wholesale buyer, please email us from the Contact page.

2. All purchases include free shipping. We ship regular parcel with Canada Post, no insurance, no tracking. We provide this service to buyers as an option to keep purchase fees affordable. Articles lost, not delivered, or damaged under this shipping service are at the risk and the responsibility of the buyer. For other shipping service options, please contact us: info@votumjewellery.com

3. Refunds are not provided.

4. If you are not satisfied with your order, Votum Jewellery will provide an exchange of equal value. The work must be unworn, in original condition, and sent to Votum within 3 days of shipping arrival. Shipping costs are the responsibility of the client on items returned to Votum for exchange. Votum Jewellery is responsible for the shipping cost of the item sent out on the exchange.

5. Custom orders and commissions are not returnable.

6. Votum Jewellery is not responsible for damaged work due to shipping.

Please email us from the Contact page for further questions.